Live Tour Tech Return & Replacement Policy

Due to the size, customization, and freight nature of our staging systems, all sales are final and non-returnable.

We proudly stand behind the quality and durability of every product we ship. Each order is inspected prior to dispatch. However, if you believe your shipment is missing components or contains damaged items:

  • Please notify us within 7 days of delivery with photos and a written description.

  • We will assess the issue and, if verified, ship replacement parts at no additional cost.

Please note:

  • Returns are not accepted for reasons such as change of mind, event cancellation, or incorrect sizing.

  • All platforms are considered custom-built and heavy-duty freight items, and therefore non-refundable.

  • Orders may be eligible for repair or part replacement after a Live Tour Tech team review.

If you have questions before ordering, our team is happy to walk you through sizing, components, and delivery details.

⚠️ LIVE TOUR TECH STAGE WARNING

Important Safety Information – Read Before Use

  • ⚠️ Do not use this stage for purposes other than its intended design.

  • This stage platform is engineered for professional use only with a maximum load capacity of 800 lbs per 4x4 deck (evenly distributed).

  • Do not move or roll stages while connected — this may bend frames or cause permanent damage.

  • Use at your own risk. Always ensure the stage is set up on a stable, level surface.

  • Make sure all locking mechanisms, legs, and braces are securely tightened before use.

  • Avoid standing, jumping, or placing heavy loads on any unsupported edge or gap between decks.

  • Avoid pinching fingers when connecting legs, braces, or deck clamps.

  • Do not expose stage surfaces to direct sunlight or rain for extended periods, as it may affect surface coatings.

  • Never stack or store platforms on side panels — always lay flat to avoid frame or hinge damage.

  • Inspect legs, clamps, and braces before every use. Do not use if any part appears bent or damaged.

  • This stage system is not a toy. Keep children and unauthorized personnel away during setup or use.

  • Live Tour Tech LLC is not liable for injury, damage, or loss resulting from misuse or improper setup.
    By using this product, you accept all responsibility for safe use.