All sales are final. Our support is not.
Our staging systems are custom-built and move by freight, so we cannot take them back. What we can do is make it right when something arrives damaged or short.
Live Tour Tech return & replacement policy.
Short version: we do not accept returns, and we do replace anything that arrives damaged or missing.
All sales are final
Due to the size, customization and freight nature of our staging systems, all sales are final and non-returnable.
Damaged or missing items
Notify us within 7 days of delivery with photos and a written description of what arrived damaged or short.
We ship replacements
We assess the issue and, if verified, ship replacement parts at no additional cost. No restocking games, no runaround.
Repair review
Orders may be eligible for repair or part replacement after a Live Tour Tech team review. Ask us — we would rather fix it than argue about it.
What we cannot take back.
Every platform is a custom-built, heavy-duty freight item, which makes it non-refundable.
Change of mind
Returns are not accepted because you changed your mind after the build started.
Event cancellation
A cancelled or moved event does not make an order returnable. Talk to us early and we will help you plan around it.
Incorrect sizing
Ordering the wrong footprint is not a return. This is exactly why we confirm size, height and configuration before you buy.
Three steps if something is wrong.
Photograph everything
Note any visible damage on the delivery paperwork before the driver leaves, and photograph the crate and the parts.
Contact us within 7 days
Send the photos and a written description of what is damaged or missing. Call or text (323) 535-9851 if it is urgent.
We review and ship
Verified issues get replacement parts at no cost, shipped to the same address.
Common questions.
No. Every system is custom-built and ships as heavy freight, so all sales are final. If your plans change, contact us — we can often help you reconfigure what you already own instead.
Tell us within 7 days of delivery with photos and a written description. If verified, we ship the replacement parts at no additional cost.
Usually not. Send photos first — most damage is resolved by shipping replacement components rather than returning freight.
Reach out anyway. Orders may still be eligible for repair or part replacement after a Live Tour Tech team review.
Not sure before you order?
Our team will walk you through sizing, components and delivery details so nothing is a surprise. Using your stage already? Read the warranty & safety guide.